Synergy Link 360
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Synergy Link 360
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    Customer Support
    Last Updated: January 11, 2026

    Complaints Policy

    Easy to Reach

    Multiple channels to raise concerns

    Quick Response

    Acknowledgement within 2 business days

    Fair Resolution

    Thorough investigation of all complaints

    Our Commitment

    At Synergy Link 360, we are committed to providing excellent service to all our members. However, we recognise that sometimes things can go wrong. This policy explains how you can raise a complaint and how we will handle it.

    We treat all complaints seriously and aim to resolve them quickly, fairly, and to your satisfaction. Your feedback helps us improve our services.

    How to Make a Complaint

    You can raise a complaint through any of the following channels:

    Email (Preferred)

    complaints@synergylink.co.uk

    Contact Form

    Use our contact form and select "Complaint" as the enquiry type.

    Post

    Synergy Link 360
    Sandy, England, UK

    What to Include in Your Complaint

    To help us investigate and resolve your complaint quickly, please include:

    • Your name and account email address
    • A clear description of your complaint
    • Relevant dates, times, and any reference numbers
    • Any supporting evidence (screenshots, emails, etc.)
    • What outcome you are seeking

    Our Complaints Process

    1

    Acknowledgement

    We will acknowledge your complaint within 2 business days and assign a case reference number.

    2

    Investigation

    We will investigate your complaint thoroughly, which may include reviewing records and speaking with relevant team members.

    3

    Response

    We aim to provide a full response within 10 business days. If we need more time, we will keep you informed of progress.

    4

    Resolution

    We will explain our findings and any actions we will take. If appropriate, we may offer compensation or other remedies.

    If You're Not Satisfied

    If you're not satisfied with our response, you can:

    • Request a Review: Ask for your complaint to be reviewed by a senior member of our team.
    • Contact the ICO: For data protection concerns, you can lodge a complaint with the Information Commissioner's Office (ICO).
    • Seek Legal Advice: You may wish to seek independent legal advice.